Refund Policy
At SpiceHarbor, we take great pride in the quality of our products. Every effort is made to ensure you receive the finest pizzas and related items, served fresh and as per your order specifications. However, we understand that there may be occasions where you may need to return an item. The following policy outlines how we handle refunds to ensure your satisfaction is maintained.
Cancellation
If you wish to cancel your order, please contact us immediately at +44 20 7946 0958. Orders can only be canceled before they have been prepared in our kitchen. If cancellation is received before the preparation has started, you may be eligible for a full refund in the original form of payment.
Wrong or Incomplete Orders
If you receive an order that is incorrect or incomplete, contact us within 2 hours of receipt. Please provide your order number and detailed information about the discrepancy. We will either arrange a new delivery with the correct items at no additional cost or offer you a refund for the missing or incorrect items.
Quality Concerns
We strive to provide pizzas and other items of the highest quality. If your order does not meet your expectations due to quality issues, please get in touch with us at +44 20 7946 0958 within 2 hours of receiving your order. We will require a brief description of the issue and any supporting evidence, such as photos, if necessary. Following a review by our team, we may offer a replacement, a partial refund, or a full refund, subject to our discretion.
Non-Returnable Items
Please note that certain items cannot be returned for a refund. This includes custom-made pizzas (such as build your own pizza), as well as beverages such as soda or lemonade which have been opened or consumed.
Refund Processing
Any refunds granted will be processed back to the original form of payment within 7-10 business days, depending on your bank or credit card issuer's policies. We will notify you via email when the refund has been processed.
Contact Information
If you have any questions or concerns regarding your order or this refund policy, do not hesitate to contact us at +44 20 7946 0958. Customer satisfaction is our top priority at SpiceHarbor, and we are here to ensure that your experience with us is nothing short of excellent.
Policy Updates
This Refund Policy may be updated periodically to reflect changes in our services or regulatory requirements. We recommend checking back on our website, accessible at spiceharbor.rest, for the latest information.
Company Details
If you need to reach us by mail, our physical address is:
SpiceHarbor43 Bedford Street, Westminster
London, WC2E 9HA
United Kingdom